Service Request Ticket

Service Request Information

CONTACT	Name	Kirk, Donna	Date	Jun 20, 2011 09:11 AM
	Department	Financial Aid	Phone	88679
	Location		Email	fossumd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080588 (opens in a new window)	Bldg/Room	DFSC 204
	Service Tag	4G23TH1	Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	4G23TH1	Location	Chemistry - Temp Machine
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP3, MS Office Pro Plus 2007, Intro to Spectroscopy, Identif of Organic Compounds
	Wired NIC	00:21:70:48:B3:D9

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	tbell09@wou.edu	88925

Entered by	Date	Memo
Tyler Bell			Email Public
Entered by	Date	Memo
Tyler Bell	Jun 20, 2011 10:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tyler Bell	Jun 20, 2011 10:27 AM	The issue was that because she rebound her numlock key to "v", when the numlock was somehow turned OFF she was no longer able to turn it back on. I inspected the registry keys for the keyboard and they were heavily customized by someone else. She said that she would get it resolved by the person in the department that sets it up.	Add Attachment
Tyler Bell	Jun 20, 2011 10:25 AM	Task reassigned to Tyler Bell.	Add Attachment
Teresa Hutchinson	Jun 20, 2011 09:11 AM	She uses the keypad alot and last week it stopped working for some reason.	Add Attachment
Teresa Hutchinson	Jun 20, 2011 09:11 AM	Donna's number pad isn't working on her computer/keyboard.	Add Attachment