Service Request Ticket - # 43194

Service Request Information

CONTACT Name Hedgepeth, Sandra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 20, 2011 10:26 AM
Department Creative Arts/Theater-Dance Phone 88739
Location Email hedgepes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090900[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. W80164ZWATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Microsoft Office for Mac 2008 from P0074772, TRANSFERED to W#20140656: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114

Wired NIC 58:B0:35:F2:93:95


Wireless NIC F8:1E:DF:EB:B5:EE


Bluetooth NIC 58:B0:35:8E:92:16

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jun 23, 2011 01:36 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jun 23, 2011 01:19 PM 
Task reassigned to Nathan Higginbotham.
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Teresa Hutchinson Jun 23, 2011 01:04 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Jun 23, 2011 01:04 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Jun 23, 2011 01:04 PM 
Sandy called to say that she will be around this 
afternoon.
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Nathan Higginbotham Jun 21, 2011 09:02 AM 
Task reassigned to UCS Tech.
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Tyler Bell Jun 20, 2011 11:57 AM 
Task reassigned to Nathan Higginbotham.
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Tyler Bell Jun 20, 2011 11:57 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Nathan Higginbotham Jun 20, 2011 11:40 AM 
****This is an email****
Hello Sandy,

I am emailing you about your Printing problem.
Have you tried removing the printer and then
adding it again? Please reply back with the status
of your issue.'

Thanks,

Nathan Higginbotham
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Nathan Higginbotham Jun 20, 2011 11:25 AM 
Left a vm for her. Asking for time she is in her
office.
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Teresa Hutchinson Jun 20, 2011 10:26 AM 
Sandy is not able to print to their printer. The 
printer is named "veronica".  The printer is in 
Rice in the print room.  Hasn't been able to for 
about a month or so.
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