Service Request Ticket - # 43195

Service Request Ticket - # 43195

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Service Request Information

CONTACT	Name	Beck, Laura	Date	Jun 20, 2011 11:31 AM
	Department	The Research Institute	Phone	5413460598
	Location		Email	beckl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050324 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag	FZ5R981	Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	FZ5R981	Location	Laura Beck
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0073053 11-2009

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jul 12, 2011 08:34 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Jul 12, 2011 08:34 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Jul 12, 2011 08:34 AM	**This is an email** Yes, this has been resolved and can be closed. Thanks.	Add Attachment
Teresa Hutchinson	Jul 11, 2011 03:27 PM	**This is an outgoing email** Hi Laura, We were just following up with you regarding a service request that we have for you. (#43195) Description: Librarians can not get into EBSCO from Eugene. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa Hutchinson	Add Attachment Public
Ron Swartzendruber	Jul 06, 2011 10:22 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Ron Swartzendruber	Jul 06, 2011 10:22 PM	Emailed Laura to make contact and explain what's involved with using Teamviewer. Hopefully Thursday afternoon there will be a good time for them to have me take over one of their machines to test stuff.	Add Attachment
Michael Ellis	Jul 06, 2011 04:35 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Brian Berkley	Jun 20, 2011 11:50 AM	Task reassigned to Michael Ellis.	Add Attachment
Brian Berkley	Jun 20, 2011 11:50 AM	**This is an email** Laura, Have them use remote desktop for EBSCO while the web/firewall people look at it.	Add Attachment
Nicole Crane	Jun 20, 2011 11:32 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Jun 20, 2011 11:31 AM	When the librarians that are working in Eugene that have UO IP addresses are trying to log into the website to get into the Hamersley website it is not allowing them. It automatically takes them to the UO website instead. It started when we got the wou portal. They need to be able to get into the Ebsco database and right now they are not able to do it, it sends them to the University or Oregon.	Add Attachment