Service Request Ticket

Service Request Information

CONTACT	Name	Crawford, Leonard	Date	Jun 21, 2011 09:53 AM
	Department	Registrar’s Office	Phone	88186
	Location		Email	crawfordl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040372 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell 1700n Laser Printer with 4 year warranty
	Serial No.	7SK3841	Location	PDR
	Model	1700N	Hostname
	Notes	4 year warranty replacement fuser on P0078184 Dec2010, SR40220	Ink/Toner Refill	Dell K3756
	Wired NIC	00:04:00:3B:7C:7D

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jun 24, 2011 09:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jun 24, 2011 09:59 AM	fixed	Add Attachment
Nicole Crane	Jun 23, 2011 02:39 PM	She called to say that nobody has been over there and she is wondering when someone will fix it	Add Attachment
Teresa Hutchinson	Jun 23, 2011 12:33 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Jun 23, 2011 12:33 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Jun 23, 2011 12:33 PM	Leonard Crawford called back and said that the printer stopped working again.	Add Attachment
Todor Todorov	Jun 21, 2011 12:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jun 21, 2011 12:37 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Jun 21, 2011 12:37 PM	Cleared the queue	Add Attachment
Tyler Bell	Jun 21, 2011 11:16 AM	The print queue is full but it cannot be cleared. It has network connectivity.	Add Attachment
Teresa Hutchinson	Jun 21, 2011 09:55 AM	W#20040372 - Dell printer	Add Attachment
Teresa Hutchinson	Jun 21, 2011 09:53 AM	The printer in the Admin Hallway stopped working yesterday with our network issues and it's still not working, not printing at all.	Add Attachment