Service Request Ticket - # 43221

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2011 12:45 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070147[Edit Inv] (opens in a new window) Bldg/Room HWC 128
Service Tag 84GBBD1 Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 84GBBD1 Location Conference Rm

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:52:F8:72

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jun 22, 2011 09:30 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Jun 22, 2011 09:30 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jun 21, 2011 12:48 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Emily Kavanagh Jun 21, 2011 12:45 PM 
Sophos came up and said that she has a virus. She
went to see what was quarantined and nothing was
there and then she got something that came up that
said XP Internet security 2012.
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