Service Request Ticket

Service Request Information

CONTACT	Name	Vickers, Bruce	Date	Jun 21, 2011 02:12 PM
	Department	University Computing Solutions	Phone	88672
	Location		Email	vickersb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101323 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	8JZX5Q1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:57:1E:CC
	Wireless NIC	A0:88:B4:4D:82:F0
	Bluetooth NIC	C0:F8:DA:E2:34:C7

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jul 05, 2011 04:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jul 05, 2011 04:05 PM	Located in maskee 229	Add Attachment
Nathan Higginbotham	Jul 01, 2011 11:47 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Gabriel Thrash	Jun 29, 2011 12:24 PM	a windows 7 image needs to b made for this.	Add Attachment
Gabriel Thrash	Jun 29, 2011 11:52 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	Jun 29, 2011 11:47 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Teresa Hutchinson	Jun 24, 2011 08:12 AM	Task reassigned to UCS Tech.	Add Attachment
Whitney Allies	Jun 21, 2011 02:12 PM	New equip setup for Bruce Vickers to replace his current laptop (WOU# 20050349). The Dell Latitude laptop is located on the shelf next to Tricia's desk.	Add Attachment