Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jun 21, 2011 03:23 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050367 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	7XBKG81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054489
	Wired NIC	00:12:3F:97:B7:AC

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jun 22, 2011 10:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jun 22, 2011 10:37 AM	Needed the ip released and renewed.	Add Attachment
Nathan Higginbotham	Jun 22, 2011 10:28 AM	**This is an email** The port is blinking and the 3 ports for the cables going from the internet jack to the splitter and from the splitter to both of the computers are on and solid. My computer is working and has internet, but the other one says the domain Mash is unavailable. Kristin - Show quoted text -	Add Attachment
Nathan Higginbotham	Jun 22, 2011 10:21 AM	**This is an email** Hello Kristin, I am emailing you about the computer that cannot log into Mash. I was wondering if the cable for the internet is blinking meaning it has a connection. If it does not the ports on the network may not be turned on. If you are still having problems and the port is blinking please email me back. Thanks, Nathan Higginbotham	Add Attachment
Nathan Higginbotham	Jun 22, 2011 09:57 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Brian Berkley	Jun 21, 2011 04:22 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Emily Kavanagh	Jun 21, 2011 03:23 PM	Kristin Middleton, has two computers in her office and one of them cannot get on line it says MASH is unavailable when she tries to get on line. Makse 225 88548 KMiddleton06@wou.edu	Add Attachment