Service Request Ticket - # 43255

Service Request Information

CONTACT Name Goulding, James   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 22, 2011 01:21 PM
Department VP Student Affairs Phone 88303
Location Email gouldinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20101220[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. HB4DGQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from and Adobe Photoshop Extended CS5 for WIN from P0080438

Wired NIC BC:30:5B:DA:E0:09


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public

Entered by Date Memo
Andrew Gandara Oct 03, 2011 02:24 PM
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Oct 03, 2011 02:24 PM
Brought back "old" monitor, set up 2 intern
stations, removed Photoshop from Jonathan Farmer's
computer and also gave him admin rights.
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Tricia Flaherty Sep 30, 2011 12:37 PM
Talked to Jonathan, he does want the "old" monitor
that was replaced by the 22" to go to a different
station so please return it to ASWOU or like model
so that it can go to another station talk with him
about it if possible or leave a note for him
regarding the extra monitor
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Tricia Flaherty Sep 30, 2011 12:32 PM
Status changed from (5) Completed to (1) Pending
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Tricia Flaherty Sep 30, 2011 12:32 PM
need to REMOVE Photoshop from Third station it was
only suppose to go on W#20101220[Edit Inv] and 20101221[Edit Inv] but
NOT on W#20101222[Edit Inv],  please talk with Jonathan
Farmer about Dual monitor station(he may have had
a plan for extra monitor to go somewhere else) the
standard stations can take two but not three
displays at once 
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Tricia Flaherty Sep 30, 2011 12:25 PM
****This is an email****
Tricia,
 
A message that I think might be for you?  We had
Jonathan Farmer, ASWOU President, leave a message
that they didn't receive a 3rd monitor with their
purchase order and they some how got PhotoShop for
3 machines but only ordered it for 2 so they were
concerned about that also.

Thanks!
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Andrew Gandara Sep 30, 2011 08:58 AM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Sep 29, 2011 12:20 PM
Task reassigned to Andrew Gandara.
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Teresa Hutchinson Sep 29, 2011 12:20 PM
Andrew - Paul has taken care of these.  He has 
connected jacks 024A206D and 024A208D.  
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Teresa Hutchinson Sep 29, 2011 07:36 AM
Task reassigned to Paul Lambert.
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Andrew Gandara Sep 28, 2011 05:07 PM
Task reassigned to Teresa Hutchinson.
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Andrew Gandara Sep 28, 2011 05:07 PM
Delivered and setup the computers.
One was plugged in fine. The other two we plugged
in, but the ports they were plugged into weren't
active.

Talked with Paul and he said he could heat up the
ports after getting the right paperwork. 
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Andrew Gandara Sep 28, 2011 04:28 PM
Task reassigned to Andrew Gandara.
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Teresa Hutchinson Sep 28, 2011 11:56 AM
Priority changed from (2) High Priority to (1) Highest Priority.
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Teresa Hutchinson Sep 28, 2011 11:56 AM
Jonathan called to check the status of this 
order.  He is going to call back later today or 
tomorrow morning.
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Teresa Hutchinson Sep 27, 2011 02:12 PM
Task reassigned to UCS Tech.
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Teresa Hutchinson Sep 27, 2011 02:12 PM
Jonathan stopped by to check the status of this 
request.  
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Teresa Hutchinson Sep 23, 2011 04:51 PM
Jonathan stopped by to check the status of this 
request.  He talked to Dale and Dale is going to 
work on this asap.
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Teresa Hutchinson Sep 19, 2011 10:56 AM
Jonathan stopped by to check the status of this 
request.  I told him that we will change it to 
high priority.
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Teresa Hutchinson Sep 19, 2011 10:50 AM
Task reassigned to Dale Goodell.
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Teresa Hutchinson Sep 19, 2011 10:50 AM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Sep 14, 2011 04:50 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 13, 2011 05:25 PM
Status changed from (4) On Hold to (1) Pending
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Tricia Flaherty Sep 13, 2011 05:25 PM
This are on the Shelving in Fee payment hallway 
with Setup forms and Adobe Photoshop Extended CS5 
for WIN from P0080438 is on the T:Drive for 
W#20101220[Edit Inv] and 20101221[Edit Inv].  
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Tricia Flaherty Jun 28, 2011 10:09 AM
Status changed from (1) Pending to (4) On Hold
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Tricia Flaherty Jun 28, 2011 10:09 AM
Status changed from (4) On Hold to (1) Pending
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Tricia Flaherty Jun 28, 2011 10:09 AM
W#20101220/20101224[Edit Inv] changed to ASWOU Dir. of
Public Relations 
and 
W#20101221/20101225[Edit Inv] for new Marketing Services
position 
They are looking at a Sept 15 date for  delivery
due to construction in WUC
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Tricia Flaherty Jun 22, 2011 01:21 PM
Status changed from (1) Pending to (4) On Hold
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Tricia Flaherty Jun 22, 2011 01:21 PM
There are 3 desktop stations for ASWOU
W#20101220/20101224[Edit Inv] for ASWOU senate
W#20101221/20101225[Edit Inv] for new Publicist position
W#20101222/20101226[Edit Inv] for Clubs
and just a monitorW#20101228(dual setup) for ASWOU
Director of Bus/Finance
2 stations will also be getting Adobe Photoshop
Extended CS5 WIN installed( I am waiting for info
on the actual stations that will need this)
Due to Summer Construction Projects they will all
be setup at first in the Clubs Lounge until office
locations are ready, I have left a message with
Jonathan Farmer of ASWOU(8-8510) who will be the
main contact to get more details and answers and
will have this on hold until I hear more
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