Service Request Ticket

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Service Request Information

CONTACT	Name	Cancel-Tirado, Doris	Date	Jun 22, 2011 02:24 PM
	Department	College of Education	Phone	88470
	Location		Email	canceltd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101084 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	C17FGBGNDHJF	Location	PDR
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	Unknown	Software	Microsoft Office for Mac 2011 license from P0080246, MAXQDAplus WIN Single-User License Ed from VISA2010002513 UPGRADED MAY2015 to MAXQDAplus v.11 for MAC VISA2014004573, WIN 7 PRO full licnese from P0082823 via Parallel Desktop 7 for MAC from P0082824, STATA/SE v12 from VISA2012003392
	Wired NIC	C8:2A:14:1E:53:E2
	Wireless NIC	10:9A:DD:A2:EF:67

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Dec 16, 2011 02:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Dec 16, 2011 02:36 PM	the software install has been completed under SR#45379	Add Attachment
Tricia Flaherty	Oct 27, 2011 03:31 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Oct 27, 2011 03:31 PM	They are ording the necessary Windows licensing etc. under order#5965 I will put this in my queue until the items arrive	Add Attachment
Brian Berkley	Oct 17, 2011 01:51 PM	Task reassigned to Dale Goodell.	Add Attachment
Jacob Tyo	Oct 10, 2011 04:13 PM	She needs Windows installed on Bootcamp in order to install MaxQDA+	Add Attachment
Karisa Mueller	Oct 10, 2011 08:46 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Karisa Mueller	Oct 10, 2011 08:46 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Karisa Mueller	Oct 10, 2011 08:46 AM	When she ordered her computer, she ordered software called Max QDA Plus, however it is not on her computer. She needs someone to come and install it.	Add Attachment
Dale Goodell	Sep 28, 2011 04:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Sep 28, 2011 11:43 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Sep 28, 2011 09:07 AM	They called to check the status of this. They need it now and are tired of waiting.	Add Attachment
Teresa Hutchinson	Sep 23, 2011 12:06 PM	They checked and really need Doris' computer.	Add Attachment
Teresa Hutchinson	Sep 19, 2011 10:13 AM	Peggy Pederson asked Amy to call because Doris started today and they really need the computer.	Add Attachment
Teresa Hutchinson	Sep 19, 2011 10:13 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Sep 19, 2011 10:12 AM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Sep 19, 2011 10:12 AM	Amy Proebstel called to say that the second office is ready after all. So the new computer doesn't need to be set aside, it's ready to go.	Add Attachment
Tricia Flaherty	Sep 14, 2011 05:01 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 14, 2011 12:19 PM	This will be under the shelves between my desk and restroom with New Equip Setup form	Add Attachment
Tricia Flaherty	Sep 14, 2011 12:10 PM	Contact changed from Darla Campbell to Doris Cancel-Tirado.	Add Attachment
Tricia Flaherty	Sep 14, 2011 12:10 PM	Contact changed from Darla Campbell to Doris Cancel-Tirado.	Add Attachment
Tricia Flaherty	Sep 14, 2011 12:10 PM	Contact changed from Darla Campbell to Doris Cancel-Tirado.	Add Attachment
Tricia Flaherty	Sep 14, 2011 12:10 PM	NPE204 is new location for this new faculty member. Please setup and place exsisting computer to the side, as it will be moved a little later. Hook new iMac up to Office Jet 8000 in the room.	Add Attachment
Tricia Flaherty	Sep 09, 2011 03:36 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Jun 22, 2011 02:25 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Jun 22, 2011 02:25 PM	this is on my back counter for the moment	Add Attachment
Tricia Flaherty	Jun 22, 2011 02:24 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Jun 22, 2011 02:24 PM	This is a new faculty hire in HPE, location TBA I need to resolve an issue were addt'l software was ordered for this station on Order#5659 for MAXQDA+ which is WIN only( they may need WIN7 license and possible vm software I will discuss woth Doris when year end is done. I don't have an arrival date or location info yet either	Add Attachment