Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Jun 22, 2011 03:19 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101351 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	5PFGJQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0080832 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A1:10:60

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Dec 13, 2011 01:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Dec 13, 2011 01:14 PM	Completed by Nathan on 12/13/11	Add Attachment
Nathan Higginbotham	Jun 29, 2011 09:07 AM	Task reassigned to Nathan Sauer.	Add Attachment
Nathan Higginbotham	Jun 29, 2011 09:07 AM	From the responses I am getting they do not need any special software so far. If they need any new software I can install it. It is sitting by Trishas desk. Do you want me to deliver it to you?	Add Attachment
Nathan Higginbotham	Jun 24, 2011 09:02 AM	Waiting to get final programs list from Steve.	Add Attachment
Nathan Higginbotham	Jun 23, 2011 01:02 PM	**This is an email** Hey Steve, I wanted to know about the software that needed to be installed on the smart classrooms NS114 new station. Please give me a list of what should be on there besides the basic image we provide. Thanks, Nathan Higginbotham- UCS Tech	Add Attachment
Nathan Higginbotham	Jun 23, 2011 09:37 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Whitney Allies	Jun 22, 2011 03:19 PM	When the computer is finished, please put it and the monitor (WOU# 20101350) in the the appropriate stack (NS 114) in the hallway. The PC and monitor are on the counter by Tricia's desk.	Add Attachment