Service Request Ticket - # 43292

Service Request Ticket - # 43292

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Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Jun 24, 2011 12:07 PM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081158 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3G5J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Adobe Creative Suite Premium Win from P0050226, Dreamweaver
	Wired NIC	00:24:E8:1B:65:D5

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jul 11, 2011 08:48 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Gabriel Thrash	Jul 11, 2011 08:48 AM	Installed adobe Creative Suite V1 for her.	Add Attachment
Nathan Higginbotham	Jul 07, 2011 02:49 PM	Status changed from (5) Completed to (3) Order in Process	Add Attachment
Nathan Higginbotham	Jul 07, 2011 02:49 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nathan Higginbotham	Jul 07, 2011 02:49 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Nathan Higginbotham	Jul 07, 2011 02:49 PM	Wants Photoshop installed on Monday. Look at the license to see what copy she has.	Add Attachment
Nathan Higginbotham	Jun 27, 2011 04:13 PM	Her profile is as good as I can get it. The virus really messed things up.	Add Attachment
Nathan Higginbotham	Jun 27, 2011 04:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jun 27, 2011 04:13 PM	Her profile is as good as I can get it. The virus really messed things up.	Add Attachment
Nathan Higginbotham	Jun 24, 2011 01:27 PM	I am getting what I can off of it. I have to leave though. No on else to pick up task.	Add Attachment
Nathan Higginbotham	Jun 24, 2011 12:22 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Joshua Johnson	Jun 24, 2011 12:07 PM	Jennifer Hanson thinks that she has a virus on her computer. When she was downloading a picture sophos pooped up and said that there has been something quarantined. He computer needed to restart and now she has does not have a background and all of her icons are greyed out. she is getting a ide/sata hard disk error and it wants to restart the system. 88652 or 88432 hansenj@wou.edu WUC 119	Add Attachment