Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez-Viana, Eduardo	Date	Jun 24, 2011 01:34 PM
	Department	Humanities Division	Phone	88249
	Location		Email	gonzale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101160 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55PQFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:94:02

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 07, 2011 10:55 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Dale Goodell	Jun 30, 2011 02:53 PM	Status changed from (5) Completed to (4) On Hold	Add Attachment
Dale Goodell	Jun 30, 2011 02:46 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dale Goodell	Jun 29, 2011 04:20 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Teresa Hutchinson	Jun 24, 2011 01:39 PM	**This is an email** YES! Teresa. I am VERY interested in the replacement of my computer. I have a lot of delays with it. Please, do it. Now, I am abroad, but you can do it. Of course, please, save my documents. Thanks again and have a wonderful summer, Eduardo González Viaña	Add Attachment
Teresa Hutchinson	Jun 24, 2011 01:35 PM	**This is an email** Are you okay with another Dell desktop? YES Also do you have any special software that is needed? MICROSOFT WORD 2003 Thanks again, EDUARDO	Add Attachment
Teresa Hutchinson	Jun 24, 2011 01:34 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment