Service Request Ticket - # 43308

Service Request Ticket - # 43308

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Service Request Information

CONTACT	Name	Torres-Mora, Mario	Date	Jun 27, 2011 11:06 AM
	Department	Financial Aid	Phone	88686
	Location		Email	torresmm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091293 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53F1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0074819, Adobe Acrobat Pro 10 for WIN from P0081504, FileMaker Pro 11 from P0082550
	Wired NIC	B8:AC:6F:83:F9:A8

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	todorovt@wou.edu	88925

Tracking

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jun 28, 2011 09:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jun 28, 2011 09:12 AM	I called him back to verify that everything is working	Add Attachment
Emily Kavanagh	Jun 27, 2011 03:12 PM	**This is an email** I followed the tech's advice and am now looking at the scan results. He told me to go ahead and fix all the errors that come up, but I just wanted to verify that he wanted me to fix this one. Under the spybot scan I get a "Microsoft.Windows.disableSystemRestore" HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\\Windows NT\SystemRestore\DisableSR (is not) dword:0 Should I go ahead and fix that error? Or is that one to ignore? Thanks,	Add Attachment
Todor Todorov	Jun 27, 2011 01:48 PM	Restored his internet connection settings. Running Malwarebytes and Spybot now...	Add Attachment
Todor Todorov	Jun 27, 2011 12:59 PM	Task reassigned to Todor Todorov.	Add Attachment
Nicole Crane	Jun 27, 2011 11:20 AM	She is able to work on oter computers just not her main computer	Add Attachment
Nicole Crane	Jun 27, 2011 11:06 AM	**This is an email** I'm an employee on campus and noticed that my WOUPortal wasn't allowing me to login via Firefox. I could log in via IE but needed that to run the dept's inbox. I did a Spyware/Sophos scan and it came up with a Trojan (?) in C:\documents & settings\torresmm\local settings\temp\csrss.exe. I followed the directions and deleted it. Now that I've done that I can't use either IE or Firefox (it comes up with internet connectivity issues). Any recommendations? Or can I do a System Restore (it says only a network admin can approve that).	Add Attachment