Service Request Ticket - # 43311

Service Request Information

CONTACT Name VanDeusen, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2011 12:22 PM
Department Business Services Phone 88130
Location Email vandeusm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080475[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 4BJNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, Hummingbird BiQuery, and Secure FTP w/ AP/ACH Profile

Wired NIC 00:21:70:6F:E9:51

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jun 27, 2011 02:34 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Jun 27, 2011 02:34 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jun 27, 2011 02:34 PM 
Removed Virus
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Emily Kavanagh Jun 27, 2011 12:22 PM 
She thinks she has a virus on her computer she
keeps getting an error that says 
XP Internet security 2012

20080475[Edit Inv]
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