Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Gimenez-Eguibar, Patricia	Date	Jun 27, 2011 01:55 PM
	Department	Humanities Division	Phone	89541
	Location		Email	gimenezp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101340 (opens in a new window)	Bldg/Room	BELL 305
	Service Tag		Description	Apple MacBook Air, 128GB Flash Hard Drive #Z0JK
	Serial No.	C02FV0FZDDR0	Location	Patricia Gimenez, Spanish/Humanities new faculty
	CPU	Intel Core 2 Duo SU9600(1.6GHz,3ML2, 800MHz)
	OS	Mac OS X Server v10.6 Snow Leopard	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7(see Tricia for details of licensing), Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0080800
	Wireless NIC	04:0C:CE:CF:BA:54
	Bluetooth NIC	04:0C:CE:CF:BA:55

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Sep 30, 2011 01:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Sep 30, 2011 08:03 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Karisa Mueller	Sep 26, 2011 10:45 AM	She called this morning inquiring about her computer. She would like it as soon as possible.	Add Attachment
Tricia Flaherty	Sep 21, 2011 04:39 PM	**This is an email** Well, the furniture just arrived today for Patricia's office in HSS 305 so we are ready whenever you are to get her computer installed. She is anxious to get going! Thanks so much! Debbie Humanities	Add Attachment
Emily Kavanagh	Sep 21, 2011 09:06 AM	she called today wondering when she is going to get the laptop	Add Attachment
Dale Goodell	Sep 20, 2011 01:28 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Sep 20, 2011 09:49 AM	this is now on the shelf between my desk and restroom with the rest of the new faculty setups	Add Attachment
Teresa Hutchinson	Sep 20, 2011 07:36 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Sep 19, 2011 04:32 PM	her office is not ready yet but she is eager to get her laptop	Add Attachment
Tricia Flaherty	Sep 19, 2011 04:23 PM	Contact changed from Debbie Braun to Patricia Gimenez-Eguibar.	Add Attachment
Tricia Flaherty	Sep 19, 2011 04:23 PM	Contact changed from Debbie Braun to Patricia Gimenez-Eguibar.	Add Attachment
Tricia Flaherty	Sep 19, 2011 04:23 PM	Contact changed from Debbie Braun to Patricia Gimenez-Eguibar.	Add Attachment
Tricia Flaherty	Sep 19, 2011 04:23 PM	secondary contact can be Debbie Braun, Humanities Office	Add Attachment
Tricia Flaherty	Sep 14, 2011 04:50 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Sep 14, 2011 04:49 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Sep 14, 2011 04:49 PM	this is on the shelf in my inventory work area with a New Equip Setup form	Add Attachment
Tricia Flaherty	Sep 14, 2011 04:49 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Sep 14, 2011 04:49 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 13, 2011 01:28 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Sep 13, 2011 01:28 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Sep 13, 2011 01:28 PM	**This is an email** Thank You. I have updated her info in inventory and her Service Request for new equip setup is on hold under #43314 until you let me know she is ready. I will be out of the office Thursday Sept15th - Monday Sept 19th, if you need it delivered in that time frame just call the Service Request desk and make the task pending( SR#43314). Tricia Flaherty On 9/13/11 12:39 PM, Debbie Braun wrote: > Just thought I'd let you know Patricia's office location will be HSS 305; however, all the current office contents & furniture are being moved over to Maaske where the former occupant is moving to, so for the time being, until some furniture is moved in, there is no point in bringing over & setting up her computer until further notice. > Thanks, > Debbie	Add Attachment