Service Request Ticket - # 43318

Service Request Ticket - # 43318

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Service Request Information

CONTACT	Name	Johnson, Brian	Date	Jun 27, 2011 03:44 PM
	Department	The Research Institute	Phone	88797
	Location		Email	johnsnb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101240 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 790 Minitower i7 2600(3.4GHz, 8M)
	Serial No.	75QQHQ1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Unknown	Software	Microsoft Office Pro Plus 2010 from P0080585 installed as Office 2007 Pro Plus, SPSS Statistics Standard v.20 from P0084223(renewal 4-2013 on P0088910)latest renewal on P0096849 MAR2015(eligible for v21or23)
	Wired NIC	78:2B:CB:A1:36:29

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 19, 2011 02:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 19, 2011 12:44 PM	Imaged using Windows Deploy Services procedures and deployed.	Add Attachment
Samantha Brubaker	Jul 19, 2011 08:32 AM	Task reassigned to Dale Goodell.	Add Attachment
Samantha Brubaker	Jul 19, 2011 07:41 AM	WDS image is up and ready. I'm walking Dale through the new image process.	Add Attachment
Dale Goodell	Jul 18, 2011 09:01 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Dale Goodell	Jul 18, 2011 09:01 AM	Our Ghost images are not compatible with this hardware. Assigning this to Richard, as he would like to test the mechanism for injecting appropriate drivers into a Windows 7 image.	Add Attachment
Dale Goodell	Jul 18, 2011 08:11 AM	In a phone conversation with Brian, he indicated that delivery either Monday 7/18 or Tuesday 7/19 would be fine. His temporary office in Maaske is near Ella's office.	Add Attachment
Tricia Flaherty	Jul 15, 2011 04:16 PM	he says his cell # is best for contact : #503-420-9077	Add Attachment
Tricia Flaherty	Jul 15, 2011 04:11 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Tricia Flaherty	Jul 15, 2011 04:11 PM	His current workstation has taken a dive and needs this as soon as possible according to Cindi Mafit	Add Attachment
Brian Berkley	Jul 06, 2011 08:48 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Jul 06, 2011 07:20 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Jun 27, 2011 03:47 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 27, 2011 03:44 PM	This is a Optiplex minitower that he wants setup with WIN 7 Pro 64 bit with XP-mode. The cpu-W#20101240 and 24 inch display W#20101241 will be on the counter in ITC008 with New Equip form. This TRI user may have addt'l software that needs to be added but is not documented on old workstation inventory record. Please discuss the software list with the end user	Add Attachment