Service Request Ticket

Service Request Information

CONTACT	Name	Grammer, Julie	Date	Jun 28, 2011 11:13 AM
	Department	College of Liberal Arts and Sciences	Phone	88877
	Location		Email	grammerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080800 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	DellOptiPlex 755 USFF, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	1QM37J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows 7 Pro upgraded on P0081747, Microsoft Office Pro Plus 2007 from P0069383. Stella 9.1.3 from P0071975.
	Wired NIC	00:21:70:53:FE:6A

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Joshua Johnson	Jul 06, 2011 12:13 PM	Task reassigned to Self Resolved.	Add Attachment
Joshua Johnson	Jul 06, 2011 12:13 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Nathan Higginbotham	Jul 01, 2011 09:12 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Nathan Higginbotham	Jul 01, 2011 09:12 AM	Left a voicemail. Waiting for contact.	Add Attachment
Nathan Higginbotham	Jun 29, 2011 09:33 AM	left a vm. Could be network drive running slow.	Add Attachment
Nathan Higginbotham	Jun 28, 2011 04:21 PM	She was not in when I called back	Add Attachment
Emily Kavanagh	Jun 28, 2011 02:21 PM	She called back at 2:20	Add Attachment
Nathan Higginbotham	Jun 28, 2011 01:29 PM	Left a stunning voicemail.	Add Attachment
Nicole Crane	Jun 28, 2011 11:13 AM	The powerpoint program is running really slowly. It stalls between each slide.	Add Attachment