Service Request Ticket

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Service Request Information

CONTACT	Name	Perkins, Portia	Date	Jun 28, 2011 11:46 AM
	Department	Computer Science Division	Phone	88480
	Location		Email	perkinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101324 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	SC02FV1UGDH2L	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7(see Tricia for details of licensing), MS Office 2011 std MAC from P0080720
	Wired NIC	C8:2A:14:46:14:EA
	Wireless NIC	E4:CE:8F:29:77:20
	Bluetooth NIC	E4:CE:8F:29:77:21

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Sep 20, 2011 01:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Sep 20, 2011 10:25 AM	Portia called to check the status of this, she said that the professor is not able to do any work without it.	Add Attachment
Teresa Hutchinson	Sep 16, 2011 02:16 PM	**This is an email** Hi there, We just wanted to get back to you and let you know that we have your request for your new equipment (#43328) and we have it noted as highest priority so a technician should be in touch as soon as possible to help get this ready to go for you. Thanks for your patience! Teresa	Add Attachment
Teresa Hutchinson	Sep 16, 2011 02:16 PM	**This is an email** Good morning Tricia, Is my laptop ready to pick up? Best, Yanwei	Add Attachment
Teresa Hutchinson	Sep 16, 2011 02:08 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Dale Goodell	Sep 09, 2011 11:29 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Sep 08, 2011 11:41 AM	This laptop and setup form are on the shelf between my desk and the restroom	Add Attachment
Tricia Flaherty	Sep 08, 2011 11:37 AM	**This is an outgoing email** Hi Portia, We were just notifying you regarding a service request that we have for you (43328). I have made this active in the UCS technicians queue and they should be contacting you over the next week to setup a time for final delivery. NEW EQUIP SETUP: MacBook Pro 13 for new CS faculty, Yanwei Wu, location ITC304B from Order#5709 Thanks for your patience and we will help with this as soon as possible. If you have any questions or information to add to this task you can call the UCS help desk and reference SR#43328. Thanks, Tricia Flaherty	Add Attachment Public
Tricia Flaherty	Sep 08, 2011 11:29 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 08, 2011 11:29 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 08, 2011 11:29 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 08, 2011 11:29 AM	Portia would like to remain the contact for this faculty setup. This new professor has arrived and would like to get laptop setup as soon as possible. This laptop is eligible for free upgrade to OS 10.7 Lion	Add Attachment
Tricia Flaherty	Jun 28, 2011 11:46 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Jun 28, 2011 11:46 AM	This is a Apple MacBook Pro 13 with Office for MAC 2011 that is for a new faculty member is Computer Science, according to Portia she is not due to arrive until Early August	Add Attachment