Service Request Ticket - # 43332

Service Request Ticket - # 43332

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Service Request Information

CONTACT	Name	Taylor, Ella	Date	Jun 28, 2011 12:35 PM
	Department	The Research Institute	Phone	88589
	Location		Email	taylore@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101265 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	DL00JQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080720, SnagIt v10 from VISA2011002726(upgrade of license purchased from VISA2006/12/0504:12:55 for Ella Taylor)
	Wired NIC	BC:30:5B:D8:F4:59

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 07, 2011 08:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 07, 2011 08:40 AM	Windows 7 setup complete; machine delivered and setup.	Add Attachment
Dale Goodell	Jul 06, 2011 03:13 PM	I have collected the box and am working on the Windows 7 setup. Estimated delivery Thursday 7/7, morning by 9 am.	Add Attachment
Nathan Higginbotham	Jul 06, 2011 10:59 AM	Task reassigned to Dale Goodell.	Add Attachment
Nathan Higginbotham	Jul 06, 2011 10:59 AM	Windows 7 install	Add Attachment
Teresa Hutchinson	Jul 06, 2011 10:53 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Jul 06, 2011 10:53 AM	Ella called back and said she has Windows XP and used to have Windows 2007. Would like to have Windows 2007 like she used to have.	Add Attachment
Teresa Hutchinson	Jul 06, 2011 09:49 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Teresa Hutchinson	Jul 06, 2011 09:49 AM	I looked at the calendar and shared with Ella that Dale is out until 2:30 today and she said she can't wait. So I checked with Nathan H and he said he could help her. Ella said she has the equipment, she just needs help setting it up and making sure she can login okay.	Add Attachment
Teresa Hutchinson	Jul 06, 2011 09:44 AM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Teresa Hutchinson	Jul 06, 2011 09:44 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Jul 06, 2011 09:44 AM	Ella called to see if someone could come over and help her set it up ASAP.	Add Attachment
Dale Goodell	Jun 29, 2011 02:21 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Jun 29, 2011 12:15 PM	Temporary location: Maaske 212	Add Attachment
Dale Goodell	Jun 29, 2011 12:10 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jun 28, 2011 12:35 PM	This will be on counter in ITC008 with New Equip setup form cpu W#20101264 27" monitor W#20101265	Add Attachment