Service Request Ticket

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Service Request Information

CONTACT	Name	Caster, Brian	Date	Jun 28, 2011 04:05 PM
	Department	Health & Exercise Science	Phone	88364
	Location		Email	casterb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101402 (opens in a new window)	Bldg/Room	HWC 303
	Service Tag	C3726Q1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	C3726Q1	Location	HWC Exercise Science Lab StudTech Grant
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS		Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080862 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:5D:B7:CB
	Wireless NIC	A0:88:B4:51:A9:94
	Bluetooth NIC	68:A3:C4:46:B4:0A

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Sep 30, 2011 09:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Sep 27, 2011 11:39 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Sep 27, 2011 10:24 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Sep 27, 2011 10:24 AM	Brian Caster called and said he would like this asap, he just needs a call or an email first to be sure he's in there.	Add Attachment
Karisa Mueller	Sep 26, 2011 09:07 AM	Brian Caster called back and said that he would like these to be delivered to the Exercise Science Lab (HWC 303) tomorrow between 9am and noon.	Add Attachment
Andrew Gandara	Sep 22, 2011 04:28 PM	**This is an email** Hi Brian, I'm emailing you to let you know your Exercise Science Lab laptop and 7 cameras are all ready to be picked up or delivered. Please call the help desk soon at extension 88925 and let them know when you are available. They can coordinate with you to come pick them up or have a tech deliver them to you. Thanks,	Add Attachment
Andrew Gandara	Sep 22, 2011 04:19 PM	left 2 voice mails today letting him know the laptop is ready for delivery/pickup	Add Attachment
Nathan Higginbotham	Aug 11, 2011 03:35 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Gabriel Thrash	Jul 29, 2011 02:01 PM	Task reassigned to UCS Tech.	Add Attachment
Gabriel Thrash	Jul 29, 2011 02:01 PM	put laptop and cameras back in Tricia's area. Brian is gone for the summer.	Add Attachment
Gabriel Thrash	Jul 27, 2011 09:53 AM	**This is an email** Hi, its Gabe with UCS again. I was wondering if their was a time that you would be around over the summer so i could drop off your new laptop and cameras. If you will be, you can email me back or call the front office at ext. 88925 and let them know when you will be available. Thanks.	Add Attachment
Gabriel Thrash	Jul 18, 2011 08:26 AM	emailed him since he hasn't been in the office.	Add Attachment
Gabriel Thrash	Jul 11, 2011 01:12 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Tricia Flaherty	Jul 11, 2011 01:05 PM	there is also a box with 7 Flip cameras and accessories... I will put this on counter in ITC008 with copy of Invoice	Add Attachment
Teresa Hutchinson	Jul 08, 2011 06:17 AM	Task reassigned to UCS Tech.	Add Attachment