Service Request Ticket

Service Request Information

CONTACT	Name	Buncal, Ermie	Date	Jun 29, 2011 10:04 AM
	Department	Business/Economics Division	Phone	88799
	Location		Email	buncale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091352 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53D1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro ,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010
	Wired NIC	B8:AC:6F:83:DC:CE

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	lambertp@wou.edu	88003

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Paul Lambert	Jun 29, 2011 04:44 PM	his port looked ok. I changed his computer nic setting from 100-full to auto and now it works just great.	Add Attachment
Nathan Higginbotham	Jun 29, 2011 11:38 AM	Task reassigned to Paul Lambert.	Add Attachment
Nathan Higginbotham	Jun 29, 2011 11:38 AM	Check port in his office.	Add Attachment
Nathan Higginbotham	Jun 29, 2011 11:38 AM	Gave admin rights to both of them. Paul needs to check the ports in Ermie office. Files were downloading very slow. I changed the cable and it was still downloading slow.	Add Attachment
Nathan Higginbotham	Jun 29, 2011 10:27 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nicole Crane	Jun 29, 2011 10:04 AM	He needs admin rights to new computers in the department. Computer number: 20091352-Located in 123 MA. (Also, he wanted to add that this computer is very slow at loading any online pages) and Computer number: 20091354 (located in 121 MA)	Add Attachment