Service Request Ticket

Service Request Information

CONTACT	Name	Dalton, Kris	Date	Jun 29, 2011 11:54 AM
	Department	College of Education	Phone	88482
	Location		Email	daltonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101152 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55KVFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:AB:DF

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 05, 2011 10:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jul 05, 2011 10:36 AM	I had to do a little tweaking to the case of the computer. It is ejecting fine now.	Add Attachment
Nathan Higginbotham	Jun 30, 2011 04:32 PM	Task reassigned to Adam Wehner.	Add Attachment
Nathan Higginbotham	Jun 30, 2011 04:32 PM	Not sure if we can order a new case.	Add Attachment
Nathan Higginbotham	Jun 29, 2011 02:54 PM	The case is messed up on her system. When the lid is closed it compresses the cd drive so it will not release the disk inside.	Add Attachment
Nathan Higginbotham	Jun 29, 2011 02:16 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nicole Crane	Jun 29, 2011 11:54 AM	Got a new computer but it will not eject disks out of the player. They are having to use a paper clip to pull it out. Computer#: 20101152	Add Attachment