Service Request Ticket - # 43360

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 29, 2011 01:46 PM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20101102[Edit Inv] (opens in a new window) Bldg/Room BELL 313
Service Tag Description Xerox WorkCentre 3220/DN AIO Printer
Serial No. SUAK510723 Location Karen Bednarowski, Admin Asst

Model 3220/DN Hostname
Notes Functions include Copier, Fax, Printer, Scanner, PC Faxing Max Speed (B&W) 30ppm / Media Capacity is 300 sheet(s) (standard) 550 sheet(s) (max) Ink/Toner Refill

Wired NIC 00:00:AA:F0:97:12


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson Aug 04, 2011 08:01 AM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Aug 04, 2011 08:01 AM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Aug 04, 2011 08:01 AM
****This is an email****

By the way, my issue has been solved.  I nabbed 
one of the techies when they were here in HSS 
last week looking into a someone else's request 
and they were able to fix it.


Debbie
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Teresa Hutchinson Jul 11, 2011 12:02 PM
****This is an outgoing email****
Hi Debbie,

We were just emailing you regarding a service 
request that we have for you. (#43360)

Xerox printer/scanner/fax. (20101102)

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa 
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Joshua Johnson Jun 29, 2011 01:46 PM
Ever since my new Xerox printer/scanner/fax
(20101102) was installed a while ago, whenever I
log in I get some kind of security warning that
has something with "xerox" in its name and it
always asks me if I want to run the program or
cancel it.  I usually just exit out of the warning
(I have to do that twice) and go about my
business.  My computer (20090513) and printer seem
to be working just fine; however, it's annoyance
to have to deal with that warning every day.

Thanks,
Debbie
Humanities

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