Service Request Ticket

Service Request Information

CONTACT	Name	Strapp-Johnson, Chehalis	Date	Jun 30, 2011 11:13 AM
	Department	Behavioral Sciences Division	Phone	88316
	Location		Email	strappc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101163 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55MRFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:D3:B4

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 15, 2011 11:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Jun 30, 2011 11:13 AM	**This is an email** Hi Teresa and Linda, Dell desktops are fine for both. Thanks for checking. I do not need any special software, but would hope to still be able to connect to the remote desktop to access SPSS as in the past. Assuming that shouldn't be any different. Thanks Linda for checking on my computer numbers! Chehalis	Add Attachment
Teresa Hutchinson	Jun 30, 2011 11:13 AM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment