Service Request Ticket

Service Request Information

CONTACT	Name	McMillan, June	Date	Jun 30, 2011 02:26 PM
	Department	Admissions Office	Phone	88197
	Location		Email	mcmillanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060641 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Color LaserJet 5550dtn Printer # Q3716A
	Serial No.	JPSC73P0KD	Location	PDR
	Model	Q3716A	Hostname	breadmaker.wou.edu
	Notes	color LaserJet 3 Tray- Tray 1 multipurpose, Tray 2, Tray 3 duplex unit PINTER MAINT: HP 5550 Maintenance Kit with core exchange from VISA2014004491 SR56288 MARCH2015; LaserJet 5550 fuser kit #Q3984A P0100392 MARCH2016 SR59673 IP:140.211.64.2	Ink/Toner Refill
	Wired NIC	00:11:0A:F6:9A:B2

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 06, 2011 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jul 06, 2011 10:21 AM	The jacks that the printers were plugged into got unplugged in the mdf. The printers are all back up and running.	Add Attachment
Emily Kavanagh	Jul 05, 2011 09:32 AM	She needs these by this week since she has something on Friday and Saturday	Add Attachment
Joshua Johnson	Jun 30, 2011 02:26 PM	Task reassigned to Adam Wehner.	Add Attachment
Joshua Johnson	Jun 30, 2011 02:26 PM	they were working until after lunch.	Add Attachment
Joshua Johnson	Jun 30, 2011 02:26 PM	There are several printer in the admissions office that are saying they are offline. The office is not able to print to them. There is one printer that is a network printer that they are able to print to. The three printers that are having trouble are located in the same area. 20060641 20100284 Ricoh printer	Add Attachment