Service Request Ticket

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Service Request Information

CONTACT	Name	Taylor, Steve	Date	Jun 30, 2011 04:30 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101369 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	GV326Q1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS		Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080492 installed as Office Pro Plus 2007, Adobe Design Std CS5.5 from P0080862
	Wired NIC	5C:26:0A:5D:B6:5C
	Wireless NIC	A0:88:B4:51:C3:CC
	Bluetooth NIC	68:A3:C4:4B:3E:23

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 19, 2011 03:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 15, 2011 11:32 AM	Called Steve; left message requesting list of preferred local admins.	Add Attachment
Dale Goodell	Jul 15, 2011 11:31 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jul 15, 2011 11:06 AM	Can someone touchbase with Steve today to discuss admin rights on the three NS laptops that were delivered yesterday.	Add Attachment
Tricia Flaherty	Jul 15, 2011 11:04 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Jul 15, 2011 11:04 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Jul 15, 2011 11:04 AM	**This is an email** Hi Tricia - UCS techs delivered the 3 lap tops yesterday to division office, thanks for tracking. I haven't had a chance to log on to them yet, question: Am I set up with Admin. privileges on these laptops? If not, will need to be so. If you could ask techs. that would be great. I'll be around the office this afternoon if they need to come over. Thanks in advance. s.t.	Add Attachment
Andrew Gandara	Jul 14, 2011 01:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Jul 14, 2011 01:41 PM	Delivered computers.	Add Attachment
Brian Berkley	Jul 06, 2011 08:49 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Jul 06, 2011 07:20 AM	Task reassigned to UCS Tech.	Add Attachment
Whitney Allies	Jun 30, 2011 04:30 PM	The three laptops (WOU# 20101369, 20101370, and 20101371) will need the Adobe Design Std. CS 5.5 WIN for Steve Taylor in the Natural Science building.	Add Attachment