Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Sandy	Date	Jul 01, 2011 01:33 PM
	Department	Center for Academic Innovation	Phone	88691
	Location		Email	smithsl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081164 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3B5J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Filemaker Pro 7 from P0052260, *TRANSFERED TO W#20110871 APRIL2013* Viso Std 2007(installed as Visio2003 std) from P0062312 transfered from W#20070855 12-2009, Adobe Acrobat Pro 10 for WIN from P0081504, FileMaker Pro 11 from P0082550
	Wired NIC	00:24:E8:1C:D8:83

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jul 01, 2011 01:59 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jul 01, 2011 01:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jul 01, 2011 01:59 PM	**This is an email** Sandra, You'll need to log out of your computer and back in to gain admin rights. Thanks,	Add Attachment
Brian Berkley	Jul 01, 2011 01:52 PM	done	Add Attachment
Joshua Johnson	Jul 01, 2011 01:33 PM	Sandra Smith needs to have admin rights to her computer. She is a new employee. Ryan Sly-Haley called and is the one that wants this done for her. the computer is 20081164. smithsl@wou.edu or haleyb@wou.edu Terry House 88691 or 88918	Add Attachment