Service Request Ticket - # 43398

Service Request Information

CONTACT Name Saffell, Tamie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 05, 2011 08:21 AM
Department Student Success & Advising Office Phone 88057
Location Email saffellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091469[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. W80240BR5PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0075359

Wired NIC 58:B0:35:A7:B1:B4


Wireless NIC D8:30:62:58:54:E9


Bluetooth NIC 7C:6D:62:A2:93:26

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jul 05, 2011 02:25 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jul 05, 2011 02:25 PM 
After some long updates I was able to fix the
computer.
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Nathan Higginbotham Jul 05, 2011 02:13 PM 
Task reassigned to Nathan Higginbotham.
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Samantha Brubaker Jul 05, 2011 10:51 AM 
Task reassigned to UCS Tech.
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Emily Kavanagh Jul 05, 2011 10:51 AM 
Task reassigned to Richard Kavanagh.
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Emily Kavanagh Jul 05, 2011 10:51 AM 
Status changed from (5) Completed to (1) Pending
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Emily Kavanagh Jul 05, 2011 10:51 AM 
Started acting up again and not working
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Andrew Gandara Jul 05, 2011 09:43 AM 
Task reassigned to Self Resolved.
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Andrew Gandara Jul 05, 2011 09:43 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Jul 05, 2011 09:43 AM 
She restarted it and it resolved the issue.
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Samantha Brubaker Jul 05, 2011 09:07 AM 
Task reassigned to UCS Tech.
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Emily Kavanagh Jul 05, 2011 08:21 AM 
Tamie's MAC she started it up fine and and said
that there were updates needed so she updated her
computer and restated it. Now her computer won't
let her type, her mouse is unresponsive and her
screen is all fuzzy. She can't do anything with
her computer at this time.
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