Service Request Ticket

Service Request Information

CONTACT	Name	Rushing, John	Date	Jul 05, 2011 02:04 PM
	Department	University Computing Solutions	Phone	89242
	Location		Email	rushingj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101320 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JYFV5Q1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	JYFV5Q1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:5B:88:00
	Wireless NIC	A0:88:B4:3D:98:A8
	Bluetooth NIC	68:A3:C4:4A:24:5A

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jul 19, 2011 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jul 15, 2011 03:31 PM	sent email telling him they are ready	Add Attachment
Nathan Higginbotham	Jul 13, 2011 12:51 PM	Imaging and updating now	Add Attachment
Nathan Higginbotham	Jul 12, 2011 01:07 PM	I will get with Richard on the Images.	Add Attachment
Nathan Higginbotham	Jul 12, 2011 09:50 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Teresa Hutchinson	Jul 11, 2011 12:34 PM	Task reassigned to UCS Tech.	Add Attachment
Whitney Allies	Jul 05, 2011 02:04 PM	The three Dell laptops (WOU# 20101320, 20101321, and 20101322)are to be delivered to John Rushing in LH 203. The three machines are currently located on the floor under the selves that are across from the bathroom.	Add Attachment