Service Request Ticket - # 43420

Service Request Information

CONTACT Name Grim, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 06, 2011 08:59 AM
Department Creative Arts/Theater-Dance Phone 88417
Location Email grims@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091473[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. W80240A65PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0075359

Wired NIC 34:15:9E:1E:CD:62


Wireless NIC D8:30:62:58:72:CA


Bluetooth NIC 7C:6D:62:A2:92:7F

TECHS Submitted by Samantha Brubaker Contact brubakers@wou.edu 88323
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jul 07, 2011 02:44 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jul 07, 2011 02:44 PM 
Installed the software and created a local account.
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Nathan Higginbotham Jul 07, 2011 01:09 PM 
Task reassigned to Nathan Higginbotham.
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Gabriel Thrash Jul 07, 2011 08:26 AM 
called and left vmail.
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Samantha Brubaker Jul 06, 2011 08:59 AM 
This iMac gets moved from one location to another
and often does not have network access. They have
asked for a local account. Apparently the previous
system that filled this role had a local account
as well. 

There is also some software they need installed
but you'll have to find out what from them.
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