Service Request Ticket

Service Request Information

CONTACT	Name	Saffell, Tamie	Date	Jul 06, 2011 09:32 AM
	Department	Student Success & Advising Office	Phone	88057
	Location		Email	saffellt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20050252 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Laserjet 4250dtn #TB372ll/a
	Serial No.	CNDXB23253	Location	PDR
	Model	#TB37211/a	Hostname	learninglab.wou.edu
	Notes	maint repair 3-2011 Printer Techs-HP LJ Swing Plate Custom metal gear on VISA2010002409 SR#41768; HP LJ Maint kit from P0090634 JUNE18, 2013 SR50748 IP: 140.211.64.24	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:13:21:26:86:92

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	computerlabsrequest@wou.edu	88646

Entered by	Date	Memo
Lab Attendant			Email Public
Entered by	Date	Memo
Ashley Sutton	Jul 07, 2011 12:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ashley Sutton	Jul 07, 2011 12:34 PM	l	Add Attachment
Teresa Hutchinson	Jul 07, 2011 10:07 AM	Task reassigned to Lab Attendant.	Add Attachment
Teresa Hutchinson	Jul 07, 2011 10:07 AM	They need a new cartridge, HP 42A or 42X	Add Attachment
Nicole Crane	Jul 07, 2011 09:54 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brian Berkley	Jul 06, 2011 11:23 AM	Task reassigned to Adam Wehner.	Add Attachment
Nicole Crane	Jul 06, 2011 09:32 AM	The printer will not print that the students use in the advising office. It is showing a message about "under 600 sheets". The paper trays are full. They turned them off and then back on. Is has been happening randomly over the last couple of weeks.	Add Attachment