Service Request Ticket

Service Request Information

CONTACT	Name	Schaumburg, Ashley	Date	Jul 06, 2011 09:50 AM
	Department	Business Services	Phone	88361
	Location		Email	schaumburga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	FZ2RLJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069666 installed as Office Pro 2003, Adobe Dreamweaver CS4 for WIN from P0072267
	Wired NIC	00:21:70:58:81:87

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Aug 09, 2011 03:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Aug 09, 2011 03:34 PM	Called to see if she still needed/wanted it. It isn't urgent and they have found another way to make and print the files they needed to.	Add Attachment
Andrew Gandara	Jul 06, 2011 02:42 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Jul 06, 2011 02:42 PM	Called and waiting on license verification.	Add Attachment
Nathan Higginbotham	Jul 06, 2011 02:40 PM	No purchase request. She will have to order the software to make PDF's.	Add Attachment
Nicole Crane	Jul 06, 2011 09:50 AM	She needs to have Adobe 9 pro installed on her computer so that she can make PDFs.	Add Attachment