Service Request Ticket

Service Request Information

CONTACT	Name	Poage, Kimberly	Date	Jul 06, 2011 02:32 PM
	Department	Deaf Studies and Professional Studies	Phone	88758
	Location		Email	poagek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100751 (opens in a new window)	Bldg/Room	AD 302
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	unk due to overfilled data	Location	Storage
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	MS Office Pro Plus 2010 installed as Office 2007 from P0079246, *TRANSFERED TO W#20130408 SR52244* DragonNatSpeaking VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572 from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY ICD_PX312D)
	Wired NIC	5C:26:0A:3E:3F:ED
	Wireless NIC	58:94:6B:FD:7B:A4
	Bluetooth NIC	1C:65:9D:F5:4E:AB

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jul 06, 2011 03:06 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Jul 06, 2011 03:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jul 06, 2011 03:06 PM	told her to use VLC player and to open the disk with vlc.	Add Attachment
Teresa Hutchinson	Jul 06, 2011 02:33 PM	Julia Smith is also having the same problem in their department.	Add Attachment
Teresa Hutchinson	Jul 06, 2011 02:32 PM	Can't get a video to play - maybe needs software possibly.	Add Attachment