Service Request Ticket - # 43462

Service Request Information

CONTACT Name Sublette, Pat   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2011 11:56 AM
Department The Research Institute Phone 5413460597
Location Email sublettp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090660[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag 1YB75L1 Description Dell Latitude E6400, 2.80GHz, 6M, 1066MHz FSB
Serial No. 1YB75L1 Location Pat Sublette

CPU Intel Core 2 Duo T9600(2.8GHz, 1066MHz, 6ML2)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:24:E8:DC:43:9C


Wireless NIC 00:24:D6:38:09:2E


Bluetooth NIC 70:1A:04:1E:58:86

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jul 13, 2011 09:25 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jul 13, 2011 09:25 AM 
Removing Intel worked for her.
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Nathan Higginbotham Jul 12, 2011 01:40 PM 
Intel was managing wireless and causing problems.
She will take it home tonight to see if this fixed
her problem.
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Nathan Higginbotham Jul 12, 2011 01:30 PM 
Task reassigned to Nathan Higginbotham.
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Emily Kavanagh Jul 11, 2011 11:56 AM 
For a few months now Pat has been having a hard
time getting on to wifi. But only in some places.
At home she can't get on line with the lap to nor
when she is at school districts.  
541-953-2750 call any time
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