Service Request Ticket

Service Request Information

CONTACT	Name	Kinnaman, Joanie	Date	Jul 11, 2011 02:57 PM
	Department	University Computing Solutions	Phone	88154
	Location		Email	kinnamaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101167 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55PTFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, Adobe Acrobat PRO v9 Win License from P0073730
	Wired NIC	BC:30:5B:DA:93:BC

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Aug 05, 2011 10:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 13, 2011 11:45 AM	She has a local Dell printer, Dymo label printer and Epson scanner. Her second monitor is landscape. I'm planning to export her bookmarks and get a copy of her desktop icons before she leaves on vacation.	Add Attachment
Teresa Hutchinson	Jul 11, 2011 02:58 PM	Joanie will not need a new monitor and would like this done when she is out of the office, anytime July 19th through July 22nd.	Add Attachment
Teresa Hutchinson	Jul 11, 2011 02:57 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment