Service Request Ticket

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Service Request Information

CONTACT	Name	Smiles, Tracy	Date	Jul 12, 2011 10:01 AM
	Department	College of Education	Phone	88526
	Location		Email	smilest@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091442 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	2J2G0M1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408
	Wired NIC	00:26:B9:D7:F2:82
	Wireless NIC	00:23:14:8E:75:8C
	Bluetooth NIC	F0:7B:CB:A8:46:A9

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Aug 11, 2011 09:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Aug 11, 2011 09:20 AM	The screen was put in the laptop the day that we got it and was delivered back to them.	Add Attachment
Tricia Flaherty	Aug 10, 2011 04:11 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Tricia Flaherty	Aug 10, 2011 04:11 PM	display ordered July 29 for $189.99 to be charged to DOE901 and received 8-4-2011 Invoice giving to Joanie for campus mail... ADAM you need to mark ascompleted if you are done :)	Add Attachment
Adam Wehner	Jul 18, 2011 10:04 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Jul 18, 2011 10:04 AM	Called Dell and got a quote for a new LCD panel. They are out of stock and will let me know with in 48 hours.	Add Attachment
Joshua Johnson	Jul 14, 2011 11:29 AM	would like to have a temp computer while her laptop is broken ED 202P	Add Attachment
Nathan Higginbotham	Jul 12, 2011 01:12 PM	Task reassigned to Adam Wehner.	Add Attachment
Nathan Higginbotham	Jul 12, 2011 01:12 PM	Adam can replace the screen on this.	Add Attachment
Nicole Crane	Jul 12, 2011 12:50 PM	It is up front at the desk now	Add Attachment
Nicole Crane	Jul 12, 2011 12:50 PM	The screen is most likely broken. When you try to turn it on it sounds like its trying to turn on but the screen never changes from black.	Add Attachment
Nathan Higginbotham	Jul 12, 2011 10:29 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nicole Crane	Jul 12, 2011 10:01 AM	She dropped her laptop this morning and now it will not turn on. She should be bringing it in today and I will have a note on it. Wou#:20091442	Add Attachment