Service Request Ticket

Service Request Information

CONTACT	Name	Mercer, Heather	Date	Jul 12, 2011 03:24 PM
	Department	Human Resources	Phone	88963
	Location		Email	mercerh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070980 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	9TFYBG1	Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	9TFYBG1	Location	007
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065892 installed as Office Pro 2003
	Wired NIC	00:1E:C9:76:EF:4C

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jul 12, 2011 04:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jul 12, 2011 04:24 PM	**This is an email** Hi Brian. I actually kept my computer. Oh it's called Hummingbird, I was looking for it to just say BIQuery, I see it. Looks like I have it. Thanks.	Add Attachment
Brian Berkley	Jul 12, 2011 03:34 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jul 12, 2011 03:33 PM	Heather, Did you take over using Heather McDaniel's computer? It should have BiQuery on it. Its under Hummingbird in the Program Menu.	Add Attachment
Nicole Crane	Jul 12, 2011 03:24 PM	Needs "BI Qery" installed on her computer. She has filled out the correct paperwork to be allowed access to it, but she doesn't think its on her computer.	Add Attachment