Service Request Ticket - # 43485

Service Request Information

CONTACT Name Tucker, Jon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 13, 2011 08:25 AM
Department Student Engagement Phone 88063
Location Email tuckerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070439[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 780F1F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:70:8B:5C

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Jul 14, 2011 12:20 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Jul 14, 2011 12:20 PM 
Updated and cleaned up.
New CCleaner record: 10GB of temp files.
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Nathan Higginbotham Jul 13, 2011 01:15 PM 
Task reassigned to Andrew Gandara.
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Joshua Johnson Jul 13, 2011 01:12 PM 
thursday 11:30 am
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Nathan Higginbotham Jul 13, 2011 12:52 PM 
Left a vm asking for a time.
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Nicole Crane Jul 13, 2011 08:25 AM 
His computer is running really slow. It has extra 
stuff from past years that can be deleted and 
then some updates. 
Just call and set up an appointment for him to be 
at the office
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