Service Request Ticket - # 43490

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 13, 2011 03:47 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100132[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 27GWMM1 Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27GWMM1 Location Waiting for PDR

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:02:E7

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Joshua Johnson Jul 13, 2011 03:56 PM 
Task reassigned to Self Resolved.
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Joshua Johnson Jul 13, 2011 03:56 PM 
Status changed from (1) Pending to (5) Completed
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Joshua Johnson Jul 13, 2011 03:47 PM 
the computer ref 34 no longer has a pdf reader.
they have tried to install it. they would like to
have a tech come and take a look and install it.

88441 hilterbl@wou.edu
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