Service Request Ticket - # 43491

Service Request Information

CONTACT Name Ross, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 13, 2011 03:53 PM
Department University Computing Solutions Phone 88046
Location Email rossm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20101169[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 55QNFQ1 Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55QNFQ1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007 Schlage SMS (keyshop) client

Wired NIC BC:30:5B:DA:93:FF


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Aug 12, 2011 04:27 PM
Status changed from (4) On Hold to (5) Completed
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Dale Goodell Jul 18, 2011 11:26 AM
Status changed from (1) Pending to (4) On Hold
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Teresa Hutchinson Jul 13, 2011 03:57 PM
Dale - this will probably take some coordination 
and lots of effort to get this one taken care of 
after seeing Mike's notes below.
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Teresa Hutchinson Jul 13, 2011 03:56 PM
****This is an email****

Hi Teresa:  Ed stopped by and said his "back" 
computer is scheduled for a GFA replacement.  
This one will be a bit of a challenge as it runs 
all the electronic locks on campus.  Right now Ed 
uses two separate pieces of software for the 
electronic locks, but this Summer will be moving 
the last doors off the older system.  If we wait 
until that's done, then we only have to move and 
reinstall one system - a good deal!  We'll 
probably have to schedule some outside help to 
get the lock data transferred, too.

How does a mid-Summer transfer sound?  Also, 
maybe you could give us some leeway to get the 
lock software pre-installed on the new machine 
while we're still using the old machine in 
production, then we can transfer the database 
over pretty quickly.

Thanks.
Mike

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Teresa Hutchinson Jul 13, 2011 03:53 PM
This will be located on the back counter of ITC 
008 with a GFA form.
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