Service Request Ticket - # 43495

Service Request Ticket - # 43495

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Service Request Information

CONTACT	Name	Lacey, Jenny	Date	Jul 14, 2011 09:20 AM
	Department	Facilities Services	Phone	88086
	Location		Email	laceyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070644 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350dtn Printer #Q5409A#ABA
	Serial No.	CNRXR60755	Location	PDR
	Model	Q5409A	Hostname
	Notes	duplexing, 2X 500 sheet paper trays and 1X 100 sheet multipurpose tray; PRINTER MAINT: LJ 4350 Maint Kit from P0092144 OCT2013 SR51874; LJ 4350 fuser #RM1-1082-BB from P0093986 SR53607 MAY2014	Ink/Toner Refill
	Wired NIC	00:1B:78:1F:B6:72

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 20, 2011 01:49 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Wehner	Jul 20, 2011 01:49 PM	Jenny emailed me back and said that it was running fine now.	Add Attachment
Adam Wehner	Jul 18, 2011 12:50 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Jul 18, 2011 12:50 PM	Sent an email to Jenny to see if the printer was still lagging.	Add Attachment
Adam Wehner	Jul 18, 2011 12:48 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Jul 15, 2011 01:48 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Jul 15, 2011 01:48 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Jul 15, 2011 01:48 PM	Went back to being super slow again. :(	Add Attachment
Brian Berkley	Jul 15, 2011 10:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jul 15, 2011 10:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jul 15, 2011 10:51 AM	bob appears to be printing better as well	Add Attachment
Brian Berkley	Jul 15, 2011 10:49 AM	Restarted the spooler. Timber is printing faster.	Add Attachment
Teresa Hutchinson	Jul 14, 2011 09:22 AM	Bob is the name of printer. I (Teresa) am having the same problem with Timber and Ermie Buncal was by yesterday to say they are having the same problem in Maaske. So it seems to be all over campus. I did mention it to Adam before he left for vacation but it seems to still be happening.	Add Attachment
Teresa Hutchinson	Jul 14, 2011 09:20 AM	Tom Neal the director is complaining at the same issue.	Add Attachment
Teresa Hutchinson	Jul 14, 2011 09:20 AM	Their main office printer is SUPER slow and they would like this fixed.	Add Attachment