Service Request Ticket - # 43496

Service Request Information

CONTACT Name Tolley, LaRon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 14, 2011 09:21 AM
Department Admissions Office Phone 88697
Location Email tolleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20081180[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8560DN Color Printer #8560/DN
Serial No. fbt272761 Location PDR

Model 8560/DN Hostname
Notes duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppmcolor or B&W Ink/Toner Refill

Wired NIC 00:00:AA:C5:7D:42

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Jul 18, 2011 07:55 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jul 18, 2011 07:55 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Jul 18, 2011 07:55 AM 
****This is an email****

I got the problem resolved . . . . cancel work 
order.


Thanks,


LaRon
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Teresa Hutchinson Jul 18, 2011 07:46 AM 
****This is an outgoing email****
Hi LaRon,

We were just emailing you regarding a service 
request that we have for you. (#43496)

Will not get past initialization.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Joshua Johnson Jul 14, 2011 09:21 AM 
the xerox printer that is in UPCC A 101.
fs-hydrant is the name of the printer. the printer
will not get past the initialization part. it says
that it is ready to print but when he prints it
restarts the warm up process. 

tolleyl@wou.edu
UPCC A 101
88679
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