Service Request Ticket

Service Request Information

CONTACT	Name	Wade, Philip	Date	Jul 14, 2011 11:26 AM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101170 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55PPFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:93:CE

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Nov 01, 2011 01:45 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dale Goodell	Oct 31, 2011 09:51 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Dale Goodell	Oct 31, 2011 09:51 AM	Delivery scheduled for Tu, 11/1, 11 am.	Add Attachment
Teresa Hutchinson	Jul 14, 2011 11:27 AM	**This is an email** Teresa, Good news. I do know that there is some software on the machine that we will need to move so I would like to keep the machine for a few weeks after the new one comes and we can transfer the software. There is an HP scanner attached that will need to be transfered to the new machine. I am teaching "one more" class July 20- Aug 10 1-4 pm so if we can (Dale) get one sent over and set up during this time frame that would be great. I usually am on campus by 10 am M-R. thanksphilip	Add Attachment
Teresa Hutchinson	Jul 14, 2011 11:26 AM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment