Service Request Ticket - # 43503

Service Request Information

CONTACT Name Rosa, Luis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 15, 2011 09:52 AM
Department Student Health & Counseling Center Phone 88845
Location Email rosal@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070411[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell XPS M1330 T7500 (2.2GHz,4M L2 Cache,800MHz FSB)
Serial No. D72SWD1 Location PDR

CPU Intel Core 2 Duo T7500(2.2GHz,4M L2,800MHz)


OS Unknown Software Windows Vista Bus. downgraded to Win XP Pro, Microsoft Office Pro Plus 2007 from P0062151 installed as Office Pro 2003

Wired NIC 00:15:C5:7F:0F:BD


Wireless NIC 00:1B:77:C4:28:B8

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jul 15, 2011 11:32 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Jul 15, 2011 11:32 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jul 15, 2011 11:32 AM 
Wirless button was turned off.
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Teresa Hutchinson Jul 15, 2011 09:52 AM 
The SHC has a laptop that they can't get wireless 
on and they need it ASAP for Monday.
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