Service Request Ticket - # 43522

Service Request Information

CONTACT Name Baltzley, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 18, 2011 10:35 AM
Department Natural Science Division Phone 88832
Location Email baltzlem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101238[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 1H4Z1Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software Microsoft Office Pro Plus 2010 from P0080492 installed as Office Pro Plus 2007, TRANSFER to new laptop W#20150268 APR2016:Adobe Design Std CS5.5 from P0080492(80/20 share with desktop)

Wired NIC 5C:26:0A:54:B3:B3


Wireless NIC A0:88:B4:48:7D:64


Bluetooth NIC 90:00:4E:F0:F0:89

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jul 21, 2011 11:30 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jul 21, 2011 11:30 AM 
I added this printer to krusty so he is up and
running now.
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Nathan Higginbotham Jul 19, 2011 11:10 AM 
Task reassigned to Adam Wehner.
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Nathan Higginbotham Jul 19, 2011 11:10 AM 
Adam will need to add the printer drivers to this
system.
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Nathan Higginbotham Jul 19, 2011 10:47 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Jul 19, 2011 10:47 AM 
if you got to start> run> type in \\bart  and then
find the printer in the list you will be able to
add the printer. Please let me know if you have
problems adding the printer.

Thanks,

Nathan Higginbotham
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Nicole Crane Jul 18, 2011 01:42 PM 
He is available toay until 5
He is here all day tomorrow also.
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Gabriel Thrash Jul 18, 2011 12:51 PM 
called and left vmail.
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Nicole Crane Jul 18, 2011 10:35 AM 
He is new faculty and needs to connect his WOU 
laptop to a printer in his office. 
The name of printer is "Lab-NS 204"
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