Service Request Ticket - # 43524

Service Request Information

CONTACT Name Keen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 18, 2011 11:48 AM
Department College of Education Phone 88052
Location Email keenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101162[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. p55LSFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, FileMaker Pro 11 from P0082550

Wired NIC BC:30:5B:DA:B1:F0

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Aug 02, 2011 10:07 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Aug 02, 2011 10:07 AM 
Got filemaker and peopleware installed and working.
Also networked the TerryHouse printer.
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Andrew Gandara Jul 20, 2011 10:56 AM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Jul 20, 2011 10:56 AM 
Installed reader pro and filemaker.
Whoever is going to be using that computer needs
to install peopleware onto their I drive.
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Nicole Crane Jul 18, 2011 11:48 AM 
It is in the main office of TH
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Nicole Crane Jul 18, 2011 11:48 AM 
The student worker desk got a new computer and it 
is missing some software, and a printer that were 
on the old one.
Software they need installed is: File maker pro, 
adobe reader, and people where.
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