Service Request Ticket - # 43536

Service Request Information

CONTACT Name McMillan, June   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 18, 2011 02:14 PM
Department Admissions Office Phone 88197
Location Email mcmillanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100284[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860/DN Color Printer #8860/DN
Serial No. HAV136764 Location PRD

Model 8860/DN Hostname
Notes Ink/Toner Refill

Wired NIC 00:00:AA:D4:DA:7D

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jul 20, 2011 01:46 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jul 20, 2011 01:46 PM 
I reset the vram on the printer and it is now running.
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Brian Berkley Jul 18, 2011 02:21 PM 
Task reassigned to Adam Wehner.
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Nicole Crane Jul 18, 2011 02:14 PM 
The zerox printer is saying that it is " 1%
warming up" it has been like that for a couple 
days. They have not turned it off because Adam 
asked them not to if possible. When they try send 
something it doesn't show an error it just does 
not print.
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