Service Request Ticket

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Service Request Information

CONTACT	Name	Saffell, Tamie	Date	Jul 19, 2011 09:04 AM
	Department	Student Success & Advising Office	Phone	88057
	Location		Email	saffellt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091469 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	W80240BR5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0075359
	Wired NIC	58:B0:35:A7:B1:B4
	Wireless NIC	D8:30:62:58:54:E9
	Bluetooth NIC	7C:6D:62:A2:93:26

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	jtyo08@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Tyo			Email Public
Entered by	Date	Memo
Jacob Tyo	Aug 22, 2011 04:24 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Nathan Higginbotham	Aug 16, 2011 11:58 AM	Task reassigned to Jacob Tyo.	Add Attachment
Nathan Higginbotham	Aug 12, 2011 10:34 AM	Left a Voicemail.	Add Attachment
Nathan Higginbotham	Aug 12, 2011 09:22 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Jul 27, 2011 01:55 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Nathan Higginbotham	Jul 27, 2011 01:55 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Nathan Higginbotham	Jul 27, 2011 01:55 PM	Aug 9 call her back.	Add Attachment
Teresa Hutchinson	Jul 22, 2011 10:56 AM	**This is an email** Hi Teresa, I will be out on vacation starting Monday. I will be back in the office on Tuesday, Aug 9. If they need me to be here and logged in, they will need to come today or wait until I return. Thanks for the update. Tamie	Add Attachment
Teresa Hutchinson	Jul 22, 2011 10:40 AM	**This is an outgoing email** Hi Tamie, We were just emailing you regarding a service request that we have for you. (#43540) Trouble saving Excel and Powerpoints to mac. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Nicole Crane	Jul 19, 2011 09:04 AM	**This is an email** I have a Mac computer and I cannot seem to save documents to my network drives. When I attempt to do so, I receive the following message: PowerPoint cannot access saffellt:saffellt:Study_Skills.pptx because the file has been moved or deleted. I am able to save Word but receive a similar message when I try to save Excel files. I am assuming that since I can save Word documents that the process I am using to save is correct. Is there something different I need to do to save Excel and PowerPoint documents? WOU # 20091469	Add Attachment