Service Request Ticket - # 43544

Service Request Information

CONTACT Name Johnson, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 19, 2011 10:23 AM
Department The Research Institute Phone 5413460573
Location Email johnsonlm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080204[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description iMac, 20inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. QP83200Y2PR Location Anna Hedrick

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Microsoft Office for MAC 2008 from P0067394, Adobe Captivate 5 MAC from P0078047, upgrade to MAC OS 10.6.3 on P0079810 April 2011, Filemaker Pro license on Maint(current v12) from P0080905

Wired NIC 00:1F:F3:D1:F5:CC


Wireless NIC 00:1F:5B:D0:29:3F


Bluetooth NIC 00:1F:F3:AD:DE:7F


TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Jul 20, 2011 03:01 PM
Task reassigned to Brian Berkley.
Add Attachment
Brian Berkley Jul 20, 2011 03:01 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Brian Berkley Jul 20, 2011 03:01 PM
problem was with blake
Add Attachment
Joshua Johnson Jul 20, 2011 01:44 PM
called and said that she can now log into her
computer but she can not change system preferences
and her back ground is gone. 
Add Attachment
Nathan Higginbotham Jul 19, 2011 03:16 PM
I could not help her with the login issue.
Add Attachment
Nathan Higginbotham Jul 19, 2011 02:47 PM
Called back again but no answer.
Add Attachment
Nicole Crane Jul 19, 2011 02:18 PM
She called back trying to get ahold of him
Add Attachment
Nathan Higginbotham Jul 19, 2011 01:05 PM
Left a vm. She did not answer.
Add Attachment
Nicole Crane Jul 19, 2011 10:23 AM
She is unable to log into her computer this 
morning. This is the second time that this 
happened. She has re-started it, it says "network 
accounts unavailable" when she tried to log in. 
Add Attachment