Service Request Ticket

Service Request Information

CONTACT	Name	Booth, Paula	Date	Jul 19, 2011 12:10 PM
	Department	Creative Arts/Art	Phone	88607
	Location		Email	boothp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101236 (opens in a new window)	Bldg/Room	CH 105
	Service Tag		Description	Xerox Phaser 4510/DT Mono Laser
	Serial No.	ART385862	Location	Art Dept. Main Office, Cathy McLean replacing W#20020044
	Model	4510/DT	Hostname	ansel.wou.edu
	Notes	45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH IP:140.211.76.23	Ink/Toner Refill
	Wired NIC	00:00:AA:F4:53:FB

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Aug 08, 2011 09:33 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Aug 08, 2011 09:33 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Aug 08, 2011 09:33 AM	Closed - no contact back	Add Attachment
Nathan Higginbotham	Jul 25, 2011 09:15 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Nathan Higginbotham	Jul 20, 2011 09:42 AM	**This is an outgoing email** Hi Paula, I need some additional information regarding service request #43547 Description: Needs authentication to add a printer to her laptop is it that you cannot find the printer? You also have to use your wou credentials in order to access the printer rather than your name that shows up in the box by default. Thanks, Nathan H - UCS Tech	Add Attachment Public
Nicole Crane	Jul 19, 2011 12:11 PM	Email is best to contact	Add Attachment
Nicole Crane	Jul 19, 2011 12:10 PM	She needs to add a printer to her wou laptop. But it says needs authentication to continue. Laptop #: 20100206 Printer #: 20101236	Add Attachment